Privacy Policy

What personal data we collect

When you contact us or use an enquiry form, we may receive the information you choose to provide, such as your name, business email address, company, country or region, product interest, estimated quantity, and project message. If you contact us by email, WhatsApp, or telephone, we may receive the information included in that communication.

Our website may also receive limited technical information made available by your browser, network, or hosting provider, such as IP address, device or browser information, and access-log data. We do not ask for sensitive personal information through the website.

Why we use information

We use enquiry information to respond to your request, prepare product or quotation discussions, arrange samples or follow-up, maintain business records, protect the website, and improve our B2B service. We do not sell personal information.

Where data-protection law applies, our basis for processing may include taking steps at your request before entering a business relationship, our legitimate interests in operating and protecting the website, compliance with legal obligations, or consent where it is required.

How enquiry forms work

When you submit an enquiry form, the website sends the details to our configured email-delivery provider so our B2B team can respond. The provider processes the submission only to deliver the enquiry to info@luxovibe.com. Once we receive it, we use the details to respond to the stated business enquiry.

Sharing, international transfers, and retention

We may share information with providers that help us operate email, hosting, communications, logistics, professional services, or legal compliance, where necessary for the relevant purpose. These providers may process information in locations outside your country. We take reasonable steps to use appropriate safeguards when a transfer is required.

We keep enquiry and business-contact information only for as long as it is reasonably needed for the purpose described above, including follow-up, record-keeping, dispute handling, or legal obligations. The appropriate period depends on the nature of the relationship and the information involved.

Your choices and rights

Depending on the law that applies to you, you may have rights to ask for access to, correction of, deletion of, restriction of, or objection to the processing of your personal information. You may also be able to request a portable copy of certain information or withdraw consent where processing relies on it. We may need to verify your identity before responding.

Cookies and similar technologies

Our current application does not intentionally deploy analytics, advertising, or preference cookies. Read our Cookie Notice for the current position and for how we will handle any future non-essential technologies.

How to contact us about privacy

For a privacy question or request, email info@luxovibe.com with the subject line "Privacy request." Please include enough detail for us to understand and respond to your request.

Updates to this notice

We may update this notice when our website, services, or legal obligations change. The latest version will always be available on this page with its update date.